How do I schedule an audio conference?
Two ways: you can purchase a monthly conference plan or a single conference session.
With monthly plans, your dial-in number and passcodes are good for the life of your account. All you need to do is notify your team when to call in and provide them with the necessary numbers, if they don't already have them.
With single conference sessions, you sign up by selecting Single Sessions from the navigation at left. You'll receive a dial-in number and passcodes to distribute to your team.
Both types of conference are charged directly to your credit card. Invoice billing is not available.
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Which solution is right for me?
To help you decide, read more on the Audio Conferencing product page. Then use the Conference Plan Calculator to see which plan suits your needs best.
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How long does it take to get started?
It's fast and easy. Once you sign up online for either a monthly plan or a single conference session, you'll receive
e-mail confirmation in minutes, including your personal dial-in number and passcodes. You can start your conference immediately.
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Can I change my passcodes?
Yes, as often as you like. Just go to Manage My Account.
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How do I change my monthly plan?
To change your monthly conference plan, you'll have to cancel your subscription and order a new plan. Go to Manage My Account to cancel; then Sign Up for a new plan.
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How many people can participate?
You can have up to 20 phone lines participating in an audio conference.
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What if I need more than 20 lines?
For larger calls, you will need to set-up a separate conferencing account. For information please "contact us".
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What if I use more than my allotted minutes?
Your conference will continue without interruption. Verizon Conferencing will charge you its current additional minute rate of $.13 a minute per person for toll access and $.18 a minute per person for toll-free access for all minutes above your monthly plan.
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Do plans expire?
Monthly plans renew until you cancel your subscription or until the credit card attached to the account expires. To update your credit card information with a new card, go to Manage My Account.
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Is Audio Conferencing secure?
Yes. Leader and Participant passcodes are generated by our system at random and usually contain six digits. Protect them as you would any password or PIN.
The leader passcode is required to start a conference unless you choose the Quick Start option in your subscription settings. For more information about audio conferencing features, refer to the Audio Conference User's Guide PDF.
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What features are available?
Leader have a range of features available from their phones, and several more if they choose to use the Web Moderator online tool.
For a detailed description of features, refer to the User's Guide PDF and the Web Moderator's Guide.
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